Return and Cancellation PolicyBack to Home
Our team facilitates processing accurate medicines as per order and prescription. We strive to provide the medicines in the right conditions/ without any damage. Also, we make sure that the items are checked at the time of delivery.
Return
'Return' means an act of giving back the product ordered at the kppharmacy portal by the consumer. The following situations may arise which may cause the action of return of a product:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
- Product(s) delivered were damaged in transit (do not accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases, we will offer a refund. In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care.
The returns are subject to the below conditions:-
- Any wrong ordering of product doesn’t qualify for Return;
- The batch number of the product being returned should match as mentioned on the invoice;
- Return requests arising due to change in prescription do not qualify for Return;
- The product being returned should only be in its original manufacturer's packaging i.e. with original price tags, labels, bar-code, invoice; and
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Return Process
- Our customer care team will verify the claim made by the customer within 48 business hours from the time of receipt of the complaint.
- Once the claim is verified as genuine and reasonable, We will initiate the collection of the product(s) to be returned.
- The customer will be required to pack the product(s) in the original manufacturer’s packaging.
A refund will be generated within 15 days from the date of reverse pick up (if required).
- Cancellation Policy
- Customer cancellation:
- The customer can cancel the order for the product till the time it is not dispatched. Orders once dispatched cannot be canceled.
Our Cancellation:
There may be certain orders that our partners are unable to accept and service and these may need to be canceled. Some situations that may result in your order being canceled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners. We also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by us as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz:
- Products ordered are not for self-consumption but for commercial resale;
- Multiple orders placed for the same product at the same address;
- Bulk quantity of the same product ordered;
- Invalid address given in order details;
- Any malpractice used to place the order.
- The money will be refunded in 7 working days.
No cancellation charges shall be levied for the cancellation of an order in accordance with the terms of this policy.
